Shipping policy

Shipping Policy

Thank you for choosing CrownCarMats. We are dedicated to delivering your custom-made products safely and efficiently. We offer Free Standard Shipping on all orders to our main destination countries, including the United States, United Kingdom, and Australia.

1. Order Processing & Production Time
Because our car mats are precision custom-made to the exact specifications of your vehicle, each order requires specialized manufacturing time.
Handling & Production Time: 3–4 Business Days (Monday to Friday)
Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

2. Transit Time & Delivery Window
Once your order has been crafted and passes our strict quality inspection, it will be dispatched via reliable international carriers (such as FedEx, DHL, or USPS).
Transit Time: 4–11 Business Days (Monday to Friday)
Total Estimated Delivery Time: 7–15 Business Days (Production Time + Shipping Time)

Please note: Shipping times are estimates and commence from the date of dispatch, rather than the date of order. We do not ship to remote outlying islands or military addresses (APO/FPO).

3. Order Tracking
All orders are fully tracked from our facility to your doorstep.
As soon as your package dispatches, a shipping confirmation email containing your tracking number and tracking link will be sent to you automatically.
Please allow 24–48 hours for the tracking link to update in the carrier’s system. You can securely track your package at any time via our official tracking portal or the carrier’s website.

4. Shipping Fees & Taxes
Shipping Cost: Free Standard Shipping applies to all items across our store for supported destinations. No hidden handling fees will be charged at checkout.
Duties and Taxes: For customers in the US, UK, and Australia, all displayed prices are inclusive of local taxes/VAT. You will not incur unexpected clearance charges upon delivery.

 5. Order Cancellations
We understand plans change. You may request an order cancellation within 12 hours of placing your order by contacting support@crowncarmats.com.
 Once the customization and production process has begun (after 12 hours), the order is actively being manufactured and can no longer be canceled or modified.

 6.Damaged or Defective Items
If your product arrives damaged or does not fit your vehicle specifications due to a manufacturing defect, please contact us immediately at support@crowncarmats.com with your order number and clear photographs of the issue. We will swiftly arrange a free replacement or issue a full refund.